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The philosophy of care of Express Healthcare is founded on the intention to provide the highest practicable standard of person centred care based on the following principles:-

  • Our service is welcoming and supportive, ensuring clients feel comfortable, relaxed and assured of our concern for their welfare.
  • Our carers endeavour to help clients maintain their independence and enable them to achieve realistic goals.
  • Our clients are cared for by appropriately trained staff.
  • Care will be carried out to meet individual’s needs; these will be reassessed and reviewed regularly.
  • Provide a friendly professional service, employing carers who are carefully selected to offer a level of care, dedication and commitment.

As Dignity in Care champions we work to meet the challenge of the Department of Health’s ten Dignity in Care standards, these are:

  1. Have a zero tolerance of all forms of abuse.
  2. Support people with the same respect you would want for yourself or a member of your family.
  3. Treat each person as an individual by offering a personalised service.
  4. Enable people to maintain the maximum possible level of independence, choice and control.
  5. Listen and support people to express their needs and wants.
  6. Respect people’s right to privacy.
  7. Ensure people feel able to complain without fear of retribution.
  8. Engage with family members and carers as care partners.
  9. Assist people to maintain confidence and a positive self esteem.
  10. Act to alleviate people’s loneliness and isolation.